Contact us

Last updated: September 29, 2026

Real humans read every message. We usually reply within one business day.

Support, billing and refunds

Email support@cinevaultsai.com from the email address on your CineVault account and include your payment ID for payment questions.

Report content or request a takedown

If a video made with CineVault shows you without your consent, including any intimate or sexual depiction, or otherwise violates your rights, email support@cinevaultsai.com with the subject "Takedown request". Include where you saw the video, why it should be removed, and a way to reach you.

We remove non-consensual intimate content and its copies within 48 hours of a valid request.
We review other reports promptly and suspend accounts that break our rules.

Operator

CineVault AI is operated by CineVault AI, India.