Privacy Policy

What we collect

• Account data: your email address, and your name and profile picture if you sign in with Google.
• Your content: the prompts you write, photos you upload, and the videos generated for you.
• Payment data: Razorpay processes payments. We receive the order and payment IDs, amount and status, never your card number or UPI PIN.
• Usage data: basic logs such as request times, errors and device type, used to run and secure the service.
• Analytics: which pages are visited, roughly from which country and device, and key steps such as creating a video or starting a purchase, so we can improve the site. We don't sell this data or use it for advertising.

How we use it

• To create your videos, show your history and deliver downloads.
• To manage your free videos, Pass and referrals, and to prevent abuse and fraud.
• To contact you about your account, purchases and important changes.

We do not sell your data and we do not use your prompts, photos or videos to train AI models.

Service providers

We share data only with providers that help us run CineVault:

• Supabase: sign-in and our database.
• Vercel: website hosting and privacy-friendly visit statistics (Vercel Web Analytics, no cookies).
• Google Analytics: visit statistics; advertising features are turned off.
• Cloudflare R2: storing your finished videos.
• Razorpay: payment processing.
• Zoho ZeptoMail: sending sign-in links and receipts.
• Adsterra (only if ads are shown): showing ads to free users.
• StepFun: an AI service that rewrites your prompt into a detailed shot description; your prompt (and photo, for photo-to-video) is sent to it for that purpose.
• GPU cloud providers (such as AMD Developer Cloud or Microsoft Azure): run the video generation.
• AI video generation providers: at times we make videos through a hosted video model; your prompt (and photo, for photo-to-video) is sent to it only to create your video.

Some providers process data outside your country, including in the United States, India and China.

How long we keep it

• Account and purchase records: while your account exists and as required for tax and accounting.
• Generated videos: 30 days on the free plan; for Founder Pass holders, while the pass is active and for 30 days after it ends. You can delete any video yourself at any time from "My videos".
• Uploaded photos: deleted from our servers as soon as your video has been made.
• Photo permission records: when you animate a photo we record that you confirmed you may use it (time, IP address, browser, and a digital fingerprint of the photo, not the photo itself). We keep these for 3 years to handle complaints and takedown requests.

Cookies

We use essential cookies to keep you signed in, to remember a referral link for 30 days and to remember your country for 7 days (to know whether to ask for cookie consent). Google Analytics sets analytics cookies (such as _ga); visitors in the UK, the EU, the EEA and Switzerland are asked first and can decline. Free users may see ads from our ad partner, which are shown in an isolated frame and may use their own cookies inside it. Founder Pass holders don't see ads.

Your rights

You can ask us to access, correct, export or delete your data, or close your account, by emailing support@cinevaultsai.com. We reply within 30 days. CineVault is not intended for anyone under 18.