Refund Policy

When you can get a refund

You can ask for a full refund within 7 days of buying the Founder Pass, as long as you have made 10 videos or fewer with the Pass.

• Only finished videos made after your purchase count. Your free videos from before, and videos that failed, don't count.
• Once more than 10 videos have been made with the Pass, or after 7 days, the purchase can no longer be refunded, because the service has been used.

We always refund when it's our fault

Whatever the number of videos or days, you get a full refund if:

• you were charged more than once for the same Pass;
• you paid but your Pass did not activate, and we couldn't fix it within 48 hours;
• the studio didn't work for you (for example your videos kept failing) and we couldn't fix it within 48 hours;
• we close the service: you get a pro-rated refund for the unused part of your year.

When refunds aren't possible

• The conditions above aren't met (more than 10 videos made, or more than 7 days since purchase).
• The account was closed for breaking our Terms or content rules.

This doesn't limit any rights you have under consumer law that can't be excluded.

How to ask for a refund

• Email support@cinevaultsai.com from the email address on your CineVault account, with your payment ID (it's in your receipt email).
• We reply within 2 business days. Approved refunds go back to the original payment method (UPI, card or bank) through Razorpay, usually within 5 to 7 business days.
• When a refund is issued, the Pass ends and your account returns to the free plan.
• Please contact us before disputing a payment with your bank; we can usually sort it out faster.

Nothing to cancel

The Founder Pass is a one-time payment. It never renews automatically, so there is no subscription to cancel.

Delivery

CineVault is a digital service. Your Pass activates immediately after payment and videos are delivered online in your studio. Nothing is shipped. See our Shipping & Delivery Policy.